Menu

Frequently Asked Question

We present you wristbands with a message. We offer a variety of wristbands depending on the purpose. You can place orders for rubber bracelet items, silicon bands, paper wristbands, embossed bands and many more. We have the resources to take care of your bracelet relating requirements. For any kind of explanation regarding our services, modes of payment, refunds, discounts, tracking etc. you can go through our Frequently Asked Questions (FAQ) section.
What are your wristbands made of?
Our wristbands are made of 100% silicone. Our products does not contain latex. Please email us if you require a test report and we will be more then glad to send it to you.
Can I get a quotation ?
Yes. Contact us: Reach out to us via our contact forms, email (sales@nicewristbands.com), or phone. Provide details: Share the following information to get an accurate quote: Quantity needed. Size and dimensions. Color(s) required. Customization options (if any). Ask for additional information: Inquire about: Lead time for production and delivery. Pricing details (including any setup fees or minimum order quantities). Available discounts or bulk pricing.
What is your minimum order quantity for wristbands / slap bracelets / PVC keychains?
No MOQ for any item we are selling
What's the turnaround time?
For silicone wristbands / slap bracelets, the standard turnaround time is 4 days production and 7 days shipping; For PVC keychains/coasters, the standard turnaround time is 10 days production and 7 days shipping.
What are the standard sizes ? Is custom size available ?
The following are standard sizes for silicone wristbands: Adult:8" -- 202mm - Used mostly for adults. Youth: 7" --- 180mm - Used mostly for women or teenagers. Toddler: 6" --- 150mm - Used mostly for young children. The following are standard sizes for slap bracelets: Adult:9" -- 230mm（length) - Used mostly for male adults. Youth: 8.5" --- 215mm - Used mostly for female adults. Toddler: 7.7" --- 195mm - Used mostly for young children. If you want a custom size then please contact our sales team and they will advise you on how to place a special order.
Can I make a change to the order that I placed.
Once your order has been confirmed, the design aspects may be changed as long as the order hasn’t gone into production. If you need to change or upgrade your order, please Contact our sales team at sales@nicewristbands.com
Silicone writbands and rubber wristbands, are they same ?
Sometimes we refer to our silicone wristbands as rubber wristbands because of the bouncy, rubbery texture the silicone material has. Our silicone wristbands are made of 100% silicone, not rubber. Some people are allergic to rubber and latex (latex is produced from rubber), so we do not make our bracelets out of rubber or latex. When many people think of wristbands, they automatically think of LiveStrong bracelets– our wristbands are the same, only you get to customize them!
Do your silicone wristbands contain latex ?
No, Our silicone wristbands are made of 100% silicone, so they do not contain latex.
What is "front message", "back message" and "internal message"?
Front and back message are half / half on the outside of the wristband . The internal message is on the inside of the bracelet which is the part that touches your skin.
What are the most popular styles of silicone wristbands?
Debossed color filled are the most popular style. These style of silicone Wristbands are engraved with text or images on the surface of the wristband, creating a raised effect. These wristbands are known for their durability because the text or images are engraved into the surface of the wristband, rather than printed on top of it.
What payment methods are acceptable ?
We accept payments in the form of PayPal, Credit Card via PayPal and Bank Transfer.
Do you charge sales tax?
We do not charge tax. We also do not charge any other fees such as customs/brokerage fee.
What is the freight?
The shipping cost will be provided to you when you come to the last step of placing order. The shipping cost varies according to the quantity you order and the shipping method you choose.
How long will it take before I receive my wristbands?
Normally It takes 2-4 days for production and 5-7 days for shipping (total of 7-11 days), unless if you choose to expedite your order.
Do you ship to APO/FPO addresses, or to a PO Box?
We only ship to physical address.
How can I track my order?
Once the order is shipped you will get a email with the tracking number of your order. Or visit the “TRACK ORDER” link on the bottom of our site to check the status of shipping.
Can I add a logo on my bands?
Yes! you can upload your own logo or use our standard cliparts that we offer.
Why the color of actual products is not exact same as the proof I approve?
The colors of the proof as shown are approximate and will differ on each computer monitor. We use PANTONE ® color number for mixing colors.
Can I use other font, not the ones in your font list?
Yes, you can use any font you like,you need to give us the font name to create the draft.
What is a digital proof? Will it be charged ?
A digital proof is a digital image of how your wristbands will look. We will show you a image before we start production. You can make as many changes as you like to the digital proof until you are satisfied. And it is free !
What if I need to cancel my order?
If you've placed your order and it is still in its pending stage then you can call in to cancel your order, but if the mold has been made then we will charge the mold fee and then refund. If your order has been confirmed at it's gone into a pre-production phase we cannot cancel your order. There are special exceptions. If you ordered an in stock product that required no customization then you may cancel your order at anytime before it is shipped.
What happens if there is a mistake with my order?
If there is a production error we will redo the band without any questions asked.

Other Question

If you have a question that was not answered here then feel free to call us at 1(217)816-2183 or email us at sales@nicewristbands.com and we will get back with you within 24 hours.